Vectorply receives ISO 9001:2015 certification

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Phenix City, AL – Vectorply Corporation, a world leader in the design and manufacture of advanced composite reinforcements, received ISO 9001:2015 certification on Monday, December 10. The 18-month process concluded as accrediting organization ASCB Accreditation Services Worldwide certified Vectorply’s Quality Management System for the manufacture of reinforced fabrics, textiles and fibers.

The ISO 9000 family addresses various aspects of quality management and contains some of ISO’s best-known standards. The standards provide guidance and tools for companies and organizations who want to ensure that their products and services consistently meet customer’s requirements, and that quality is continually improved. Specifically, ISO 9001:2015 is based on several quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement.

Vectorply’s strong focus on engineering and technical services drives the company to be one of the most innovative producers of composite reinforcement fabrics in the market. Products are designed to meet customers’ strenuous goals for strength, stiffness, weight and cost using E-glass, carbon, aramid and other fibers. Achieving ISO certification while still being able to produce highly specified products was a difficult but necessary task, according to Quality Assurance Manager Jay Woodrow.

“This accreditation allows Vectorply to meet the requirements of ISO 9001:2015 certification while maintaining the flexibility to change quickly, allowing us to continue to meet the evolving needs of our customers,” Woodrow said. “This is the first step in the journey. We must maintain discipline each day through process execution, monitoring, customer satisfaction and continuous improvement.”

Vectorply’s strategic objective to supply the highly regulated aerospace, transportation, and industrial markets has been evolving as the company grows and expands. In July 2017, Vectorply officially opened the doors of their 53,000 sq. ft. Advanced Composite Reinforcement Center. The new facility features a 38,000 sq.ft. manufacturing plant dedicated to producing the company’s VectorUltra™ line of advanced carbon reinforcements, along with a 6,000 sq. ft. facility for Vectorply’s Technical Services and Engineering Team that includes a fully-equipped test lab. With this objective and investment, ISO certification was vital to validate the production processes and quality assurance of advanced fabrics.

“This ISO certification brings discipline and a quality culture, involves employees and improves morale,” Woodrow added. “When you get your hands around your processes, you increase customer satisfaction as a result.”

POSITION FILLED – Customer Service Representative Job Posting

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Job title: Customer Service Representative

Position type: Full Time/Salaried

Reports to: Customer Service Team Leader

Department: Sales

Vectorply, a world leader in the design, manufacture and distribution of high performance composite fabrics, is a privately-owned company with headquarters in Phenix City, AL. Vectorply employs approximately 160 employees between administration, sales and production and produces more than 300 distinctive styles of reinforcement fabrics for a wide variety of composites applications.

Job Description: Vectorply is a dynamic market driven company with a strong focus on exceeding our customers’ expectations. The customer service responsibilities are very diversified, handling every aspect from order entry to customer delivery. As a member of the Sales Team, a CSR represents the company to customers and distributors. One of our mission statements is, “make it easy for our customers to do business with us” and Customer Service Representatives ensure this mission is fulfilled.

Experience /Skills:            

  • Four-year degree (preferred)
  • Two years customer service experience (preferred)
  • Strong verbal, written and organizational skills
  • Ability to work cohesively in a team environment
  • Outgoing personality and strong initiative
  • Proficient in Microsoft Office

Responsibilities:

Sales Territory Support – 80% of time
• Participate in daily production meetings and relay pertinent information to territory Sales Manager.
• Support Sales Manager by learning customer specifics and assisting with their goals.
• Maintain a thorough understanding and working knowledge of composite materials and Vectorply’s production.
• Promptly address customer and distributor inquiries via phone and email.
• Facilitate sample requests, quotes, new customer communications and other customer focused tasks.
• Connect with customers/distributors developing trusting relationships where your goal is to make it easy to do business with us.
• Occasional travel for events, tradeshows and/or customer visits.

Administrative – 20% of time
• Work within operating systems to enter orders, inquire about inventory and review sales history to make informed decisions associated with ensuring product delivery according to customer expectations.
• Manage assignments pertaining to reporting, internal communication and general operations.

Ongoing duties:
• Meet or exceed annual goals.
• Comply with all company policies and procedures.
• Protect confidential information.
• Other duties as required.

 

Interested applicants should send your resume to employ@vectorply.com with the subject line ‘Customer Service Position’.