POSITION FILLED – Customer Service Representative Job Posting
Job title: Customer Service Representative
Position type: Full Time/Salaried
Reports to: Customer Service Team Leader
Department: Sales
Vectorply, a world leader in the design, manufacture and distribution of high performance composite fabrics, is a privately-owned company with headquarters in Phenix City, AL. Vectorply employs approximately 160 employees between administration, sales and production and produces more than 300 distinctive styles of reinforcement fabrics for a wide variety of composites applications.
Job Description: Vectorply is a dynamic market driven company with a strong focus on exceeding our customers’ expectations. The customer service responsibilities are very diversified, handling every aspect from order entry to customer delivery. As a member of the Sales Team, a CSR represents the company to customers and distributors. One of our mission statements is, “make it easy for our customers to do business with us” and Customer Service Representatives ensure this mission is fulfilled.
Experience /Skills:
- Four-year degree (preferred)
- Two years customer service experience (preferred)
- Strong verbal, written and organizational skills
- Ability to work cohesively in a team environment
- Outgoing personality and strong initiative
- Proficient in Microsoft Office
Responsibilities:
Sales Territory Support – 80% of time
• Participate in daily production meetings and relay pertinent information to territory Sales Manager.
• Support Sales Manager by learning customer specifics and assisting with their goals.
• Maintain a thorough understanding and working knowledge of composite materials and Vectorply’s production.
• Promptly address customer and distributor inquiries via phone and email.
• Facilitate sample requests, quotes, new customer communications and other customer focused tasks.
• Connect with customers/distributors developing trusting relationships where your goal is to make it easy to do business with us.
• Occasional travel for events, tradeshows and/or customer visits.
Administrative – 20% of time
• Work within operating systems to enter orders, inquire about inventory and review sales history to make informed decisions associated with ensuring product delivery according to customer expectations.
• Manage assignments pertaining to reporting, internal communication and general operations.
Ongoing duties:
• Meet or exceed annual goals.
• Comply with all company policies and procedures.
• Protect confidential information.
• Other duties as required.
Interested applicants should send your resume to employ@vectorply.com with the subject line ‘Customer Service Position’.
