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POSITION FILLED – Customer Service Representative Job Posting

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Job title: Customer Service Representative

Position type: Full Time/Salaried

Reports to: Customer Service Team Leader

Department: Sales

Vectorply, a world leader in the design, manufacture and distribution of high performance composite fabrics, is a privately-owned company with headquarters in Phenix City, AL. Vectorply employs approximately 160 employees between administration, sales and production and produces more than 300 distinctive styles of reinforcement fabrics for a wide variety of composites applications.

Job Description: Vectorply is a dynamic market driven company with a strong focus on exceeding our customers’ expectations. The customer service responsibilities are very diversified, handling every aspect from order entry to customer delivery. As a member of the Sales Team, a CSR represents the company to customers and distributors. One of our mission statements is, “make it easy for our customers to do business with us” and Customer Service Representatives ensure this mission is fulfilled.

Experience /Skills:            

  • Four-year degree (preferred)
  • Two years customer service experience (preferred)
  • Strong verbal, written and organizational skills
  • Ability to work cohesively in a team environment
  • Outgoing personality and strong initiative
  • Proficient in Microsoft Office

Responsibilities:

Sales Territory Support – 80% of time
• Participate in daily production meetings and relay pertinent information to territory Sales Manager.
• Support Sales Manager by learning customer specifics and assisting with their goals.
• Maintain a thorough understanding and working knowledge of composite materials and Vectorply’s production.
• Promptly address customer and distributor inquiries via phone and email.
• Facilitate sample requests, quotes, new customer communications and other customer focused tasks.
• Connect with customers/distributors developing trusting relationships where your goal is to make it easy to do business with us.
• Occasional travel for events, tradeshows and/or customer visits.

Administrative – 20% of time
• Work within operating systems to enter orders, inquire about inventory and review sales history to make informed decisions associated with ensuring product delivery according to customer expectations.
• Manage assignments pertaining to reporting, internal communication and general operations.

Ongoing duties:
• Meet or exceed annual goals.
• Comply with all company policies and procedures.
• Protect confidential information.
• Other duties as required.

 

Interested applicants should send your resume to employ@vectorply.com with the subject line ‘Customer Service Position’. 

POSITION FILLED – Manufacturing Engineer Job Posting

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Purpose:

Design, modify, and improve Vectorply’s manufacturing machinery, systems and processes. Will work with in-house and commercial designers to refine product designs to increase producibility and decrease costs. This position will take a lead and be very hands-on in the maintenance PM program as the company continues to develop and improve its performance.

This person will be a responsible for modifying and developing manufacturing machinery and the processes to give the customer the more challenging composites they are demanding.

Education:

Bachelor’s Degree in Mechanical/Industrial Engineering or equivalent degree and/or experience
5-10 years’ experience in a manufacturing plant setting working in Maintenance, Production, and/or Process engineering roles

A passion for machinery and process improvement with a mechanical focus

Knowledge:

Production and Processing – Knowledge of production processes in general, quality control, costs, and other techniques for maximizing effective and efficient manufacturing. Experience in textiles or other composites would be a plus.

Skills:

Basic Skills

  • Active Learning – Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Speaking – Talking to others to convey information effectively.
  • Writing – Communicating effectively in writing as appropriate for the needs of the audience.

Social Skills

  • Coordination – Adjusting actions in relation to others’ actions.
  • Instructing – Teaching others how to do something.
  • Negotiation – Bringing others together and trying to reconcile differences.
  • Persuasion – Persuading others to change their minds or behavior.
  • Service Orientation – Actively looking for ways to help people.
  • Social Perceptiveness – Being aware of others’ reactions and understanding why they react as they do.

Technical Skills

  • Complex Problem-Solving – Identifying complex problems and review related information to develop and evaluate options and implement solutions in the production processes.
  • Equipment Maintenance – Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
  • Operation Monitoring – Watching gauges, dials, or other indicators to make sure a machine is working properly.
  • Operations Analysis – Analyzing needs and product requirements to create a design.
  • Quality Control Analysis – Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
  • Repairing – Repairing machines or systems using the needed tools.
  • Technology Design – Generating or adapting equipment and technology to serve user needs.
  • Troubleshooting – Determining causes of operating errors and deciding how to correct it.

Tasks

  • Troubleshoot new or existing product problems involving designs, materials, or processes on a daily basis.
  • Provide technical expertise and hands-on support related to manufacturing and production machinery operation.
  • Incorporate new methods and processes to improve existing operations and efficiency.
  • Design, install, or troubleshoot manufacturing equipment to improve the product to the customer.
  • Determine root causes of failures using known methods and recommend changes in designs, tolerances, or processing methods.
  • Investigate or resolve operational problems, such as material use variances or bottlenecks.
  • Train production personnel in new or existing methods.
  • Identify opportunities or implement changes to improve products or reduce costs using knowledge of fabrication processes, tooling and production equipment, assembly methods, quality control standards, or product design, materials and parts.
  • Purchase equipment, materials, or parts.
  • Design layout of equipment or workspaces to achieve maximum efficiency.
  • Communicate manufacturing capabilities, production schedules, or other information to facilitate production processes.
  • Evaluate manufactured products according to specifications and quality standards.
  • Design testing methods and test finished products or process capabilities to establish standards or validate process requirements.
  • Estimate costs, production times, or staffing requirements for new designs.
  • Prepare documentation for new manufacturing processes or engineering procedures.
  • Review product designs for manufacturability or completeness.

Interested candidates should send their resumes to employ@vectorply.com

POSITION FILLED – Administrative Assistant Job Posting

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Job title: Administrative Assistant

Position type: Full Time/Salaried

Reports to: Controller

Department: General Administration

Vectorply, a world leader in the design, manufacture and distribution of high performance composite fabrics, is a privately-owned company with headquarters in Phenix City, AL. Vectorply employs approximately 160 employees between administration, sales and production and produces more than 300 distinctive styles of reinforcement fabrics for a wide variety of composites applications.

Job Description: The Administrative Assistant provides support to managers and employees in Accounting, Finance, Human Resources and the Manufacturing Departments through a variety of tasks related to organization and communication.

Experience/Skills:

• Human resource and clerical experience (preferred)
• Strong verbal, written and organizational skills
• Ability to work cohesively in a team environment
• Outgoing personality and strong initiative
• Proficient in Microsoft Office
• Flexibility to work outside normal business hours when necessary

Responsibilities:

• Greet guests and manage switchboard for Accounting, Finance, Human Resources and Manufacturing Departments.
• Provide direct support for Accounting, Finance, Human Resources and Manufacturing Departments.
• Produce and distribute manufacturing reports for the Director of Manufacturing.
• Scan and index accounting and manufacturing files.
• Organize production specification files.
• Prepare accounts payable & payroll checks for distribution.
• Coordinate pre-employment scheduling, background checks, reference. verifications, profile changes and payroll distributions.
• Administer payroll, human resource and safety reporting.
• Review and prepare expense reports for AP processing.
• Other duties as assigned.

 

Interested applicants should send your resume to employ@vectorply.com with the subject line ‘Administrative Assistant Position’.